In this first phase, your Bausch + Lomb representative will determine the most appropriate integration plan for you based on the specialized needs of your practice. Working together with our team—which consists of a customer service coordinator, service engineer, practice development specialist, and clinical applications specialist—you’ll get everything required to ensure a seamless transition.
During the getting started phase, your practice development specialist will customize an integration program based on your needs. Your specialist will learn more about the specific onboarding materials needed for your practice by asking questions and then customizing a plan.
Your site inspection will also include an analysis of the room to be used for the VICTUS platform. The specifications required for the VICTUS platform will be assessed: The timeline for delivery, the system setup, and staff training needs will also be established.
Upon installation, the setup and testing of the VICTUS platform will commence. At this time, your practice development specialist will provide you with a detailed list of the learning objectives to prepare for on-site training, and the troubleshooting techniques and tips you’ll need to get started.